Salesforce: the cost programme has slipped twice without a new date

The operating leverage is in support cost per account, which does not scale with revenue. It scales with account complexity, and the accounts remaining after a migration are the complex ones by construction. The headcount data undermines the bridge. Support headcount was flat sequentially against a plan that requires a double-digit decline, and no revised timeline accompanied the reiterated target. The position: short on Salesforce, entry locked at publication and the exit dated rather than open-ended. The target is stated in the call block above and the horizon with it. Sized to the catalyst rather than to conviction, with the invalidation written into the kill-switch card instead of left implicit. The main risk is that the cost programme lands late rather than never. Late still gets there, and a name trading on a margin story tends to re-rate on the delivery rather than on the timing.